I think some of our customers would love being able to rate answers given to online questions they ask of us. Also, they would love to see the sorts of questions other people have asked, and the sorts of answers they have received. Moreover, this would build public confidence in the ability of library staff to find answers, or sources for answering these questions, to obscure and unusual questions.
I loved the way the Answer Board Librarians wiki linked the American public to their local library website by selecting region, then state, and then local area. It would be great to have something like this in Australia, so that people who wouldn't normally visit a public library can search for their local library and its services online from home.
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Yes, there are certainly some interesting features and functions from the web answer boards that we could borrow. I admire the way the US librarians are reaching the users where they are and promoting library services and expertise to an audience that isn't yet converted.
Kathleen A.
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